Can I view my transactions at any time?
Yes, you can view your transactions 24 hours a day, 7 days a week.
Who can I pay using Bill Pay?
You can pay just about any business or individual that you would pay by check, with one notable exception. You cannot make payments to any government agency through Bill Pay.
Some payments will be made electronically and some will be made by check. You can find out what type of payment will be made to each of your personal payees by referring to your Payee List for the Payment Type.
How far in advance do I need to schedule payments?
It is important to allow time for a payment to be received by the payee and credited to your account. For a payee who will be paid by check, you need to schedule your payment to be made at least 10 business days before your payment due date. For a payee who will be paid electronically, you need to schedule your payment to be made 3 business days before the due date.
Are there minimum or maximum amounts for payments?
Yes. The minimum payment amount is $.01 and the maximum is $9,999.99.
How do I find out whether a payment has been made?
Payments that you have scheduled which have not been made will appear on the View Schedule screen. Payments that have been made will appear on the Payment History screen.
Can I stop a bill payment?
In some cases, yes. To stop a payment before it is scheduled to be made, go to the Payment Schedule screen, and click on "Delete." To find whether you can stop a specific payment after it has been scheduled, please call our Customer Service Department at 303-572-3434.
What if I lose or forget my online banking PIN?
If you have created a security question and answer to reset your Online Banking password; click on "Reset Password" on the Online Banking log on screen and follow the directions. If you have not created this question and answer yet, you will have to call Customer Service at 303-572-3434, once you have provided the proper verification of your identity we will reset your password for you.
How do I create a security question and answer to reset my online banking password?
When you are signed onto Online Banking click the "Options" tab at the top of the page. Create a question that only you know the answer to in the "PIN Reset Field". Enter the answer to the question you just created in the "PIN Reset Answer" field. Click on "Submit" at the bottom of the page and you can now reset your online banking password.
What happens if I lose or forget my Customer ID Number?
Call our Customer Service Department at 303-572-3434. If you have lost or forgotten your Customer ID Number, it will be given to you on the phone once you have provided the proper verification of your identity.
How can I change my personal ID number?
When you are signed onto Online Banking click the "Options" tab. You current personal ID will appear. Type in your new desired personal ID. Click on "Submit". Your personal ID is now changed.
You can also change your password and e-mail address under the "Options" tab.
You can also change your PIN reset question and answer.
How late in the day can I add, edit, or delete payments?
You may add, edit, or delete payments scheduled Sunday through Thursday up until 10:00 p.m. CST the day you want the payment to be made. You need to allow time for your payments to be received and credited to your accounts. You should schedule payments at least 10 business days before the date they are due for payments made by checks and 3 business days for electronic payments.
Can I schedule payments to be made on a weekend or holiday?
Yes. Scheduled payments that fall on a weekend will be processed on Thursday evening. Holiday processing is done on the next business day following the holiday.
Can I get a copy of a cancelled check?
You can request proof of a Bill Payment by calling our Customer Service Department at 303-572-3434. There may be a fee for this service.
How far in advance can I schedule payments?
You can schedule payments up to 90 days in advance.
How many payees can I have?
You can have up to 99 payees on your Payee List at any one time.
Can I edit a payee's address?
No. You will have to set up the payee as a new payee with the correct address. Then you can delete the incorrect listing on your payee list.
Can I make multiple payments to the same payee on the same day?
You can make multiple payments to the same payee on the same day as long as the amounts are different. For your protection, the system will not pay duplicate items on the same day.
Can I set up recurring payments?
Yes. You can set up payments to be made to the same payee for the same amount on a weekly, semi-monthly, monthly or yearly basis.
Can I view past payments?
Yes. Payment history is retained for one year.
Who sees the Payment Description information I use when I set up the payee?
The "Payment Description" section is for your personal record, and is not included in the information that is sent to the payee. The account number information you used when you set up the payee is included on your payments so the payee will know which account to apply the payment to.
On-line Security Questions and Answers
Will other people be able to see my account information?
Your account information is just as secure as it is at your physical bank. We have taken every step possible to ensure that our system meets the latest security standards, including using the latest security encryption methods and software.
What happens if I don't log off of the system?
Online Banking has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using Online Banking, you will have to log in again to resume banking.